Save my name, email, and website in this browser for the next time I comment. Choose 2 answers. Define a Custom Field to identify the Subject. Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. What could the company do to address this situation? Migrate closed cases with milestones and entitlements, Migrate open and closed cases with milestones and entitlements, Migrate open and closed cases without milestones and entitlements, Migrate closed cases to a custom read-only object. Universal Containers' customer support management wants to provide proactive communications to customers who are likely to provide low customer satisfaction (CSAT) scores Which two customer-related metrics should the customer support management analyze? The project manager on a Service Cloud implementation is responsible for coordinating user acceptance testing (UAT) for a customer . Choose 3 answers. Configure both customer information and product related information under console components in the case page layout. Search Exams. Adobe Dumps. Contact Center management must be notified whenever an Open Case has not been touched for 24 hours . Public groups 123. Which reporting solution should be recommended? The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management . 61. Grant managers the Manage Data Categories permission. The regional processing teams review these requests and award coupons for approved cases . 138. Choose 3 answers, 121. What should the Agent recommend to minimize costs? Create a service cloud console to support all channel groupings. 60. Salesforce Certified Service Cloud Consultants are interested in demonstrating their expertise as cloud computing implementation consultants with a specialty in the contact center domain. The most recent data backup available is more than 90 days old . Universal Containers provides Customer Support for two separate business operations. Use Process Builder for notifications and case teams to monitor cases. Once confirmed we will refund you two days except of official holidays. Train users to scroll through the case page layout to look for product related information or customer- related information based on case type, Create separate record types and page layouts for product - related and other cases and configure console components to show customer - or product related information. 21. Business Users have requested that the salesforce administrator allow agents to view a list of cases in the console while agents work through their cases. The Support Manager at Universal Containers is getting inaccurate agent performance reports. Service-Cloud-Consultant dump exams will help you pass exam and obtain Salesforce certifications if you spend 20-36 hours on our Service-Cloud … Billing data is stored in an external system containing over 20 million records. Now, the Agents cannot see the Live Agent footer component in the console. They are highly qualified individuals, who have many years of professional experience related to the subject of the exam. 100% Guarantee to pass your Service-Cloud-Consultant exam if you prepare for the exam using our updated exam questions and answers, we guarantee your success in the first attempt. Add the Entitlements related list to the Account Page Layout. Display articles in a public knowledge base. A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements. Assign a single agent to create the activities on all new onboarding cases. To provide online security threat information, To provide live and historical data on system performance, To provide information planning planned maintenance, To provide live support for system and data backup, To provide best practices for continuity plans. Create a report using the Case Historical Trending report type. Hide the product related information if the cases are NOT product related. What should a consultant recommend as part of the solution? Choose 2 answers. Which action should be taken to reduce the call volumes and escalations? What should a consultant recommend to meet this requirement? Which two configurations should a Consultant use when deploying the console? With the progress of the times, science and technology change rapidly especially in IT field, Salesforce Salesforce Service Cloud Consultant becomes a valuable competitive certification, passing Salesforce Service-Cloud-Consultant exam is difficult thing for many IT workers. Define a custom field to identify the subject. 38. Service-Cloud-Consultant PDF is wide used by most people because it can be print out so that you can share Salesforce Service-Cloud-Consultant dump pdf with your friends and classmates. 98. Enable call control using the CTI case feed publisher. Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center. Choose 3 answers. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should. The Support Manager at Universal Containers has determined that there are five common case types that are always resolved during the first call. A customer has a detailed question about product functionality. 143. 90. Service-Cloud-Consultant Certification Guide is the best and wisest choice for you to prepare your test. You send the failure score certification to our support email. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should . Create at least two different article types. The articles should be organized for easy navigation by Community members . 76. Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules. Assign record type based on case type. Which two metrics can be used to assess the success of the new workforce management system? The Run Macros Permission must be granted to users. The following considerations need to be taken into account: Billing problems account for less than 5% of the calls. A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales. 18. When migrating data from an older system to a new one, what steps should be taken? Choose 3 answers. Since these courses are of short time period therefore, it requires concise material to learn and this tool had it which I easily applied in the Salesforce Sales-Cloud-Consultant exam. Which three metrics should the contact center manager analyze? For a more challenging and thorough preparation, Practice Test software simulates real exam environment. Service-Cloud-Consultant Desktop Test Engine. Try Online Engine Demo; Total Questions: 350; Updated on: Oct 18, 2020; Price: $79.99; Add to Cart. 2020-12-10 Updated Salesforce Certification Dumps test. How can this be achieved? Universal Containers would like to provide their contact center agents with a map image of their customers location based on the Shipping Address of their Account Record . 128. Configure the case list under custom console components so users can view the list view along with the case view, Recommend opening the case list view in a separate browser tab and use the window alongside the case view. choose 2 options. Which measure can satisfy this requirement? Verify that users are assigned the Live Agent user profile. Which two solutions should a consultant recommend to minimize the need to hire more agents? Which two should the company do to address this situation? A service manager has just configured chat at a company site. As for the PC file, it only takes about 20-30 h time to exercise for attending Salesforce Certified Service cloud consultant exams. Service-Cloud-Consultant questions PDF allows customers to download and view the file on different devices including tabs, phones, and laptops. Universal Containers plans to migrate data into SFDC from a legacy system . What solution should a consultant recommend? 89. Salesforce Service-Cloud-Consultant exam dumps : Salesforce Certified Service cloud consultant. The executive team is concerned about how the upgrade and associated outage will impact customers . Universal Containers wants to display a list of open cases, data form an external system, and knowledge articles in one view in Salesforce . Salesforce Chat. The contact center manager at Universal Containers is concerned that the first call resolution rate for their team is too low and would like to see improvement in this metric . We offer 100% real, updated and verified exam questions and answers tested and prepared by experts to pass Salesforce Service-Cloud-Consultant exam. What metrics should acontact center manager consider to measure adoption of Salesforce Knowledge? What should the consultant recommend to address this problem? Choose 3 Answers, 127. 124. Choose 3 answers. Identify those cases and assign to the closure team. 8. 85. Cases report sorted by Rep and Case Owner, Cases report sorted by Rep and Case CreatedDate, High priority cases opened by account month-to-date. 81. Which implementation should the consultant recommend? 111. Create an agent profile for each channel grouping. 131. What should the consultant do to overcome this? Universal Containers has an active presence on Twitter and Facebook. There are two correct answers. Choose 3 answers, 12. What is the recommended solution to increase the involvement of SMEs and track the case to completion in Chatter? 141. Agents do not want to maintain separate login sessions for Salesforce and the billing system . Choose 2 answers, 104. 24. Ask sales reps to respond to support Cases. Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution. Number of cases created using Communities by month. Milestones can be added to which three object types? Number of Knowledge articles created each month. Whenever you contact us or email us about Service-Cloud-Consultant exam dumps we will reply you in two hours. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution. 6. This is negatively impacting customer satisfaction. Choose 3 answers, 118. Measure and reward agents based on the number of new articles approved for publication. Define data categories with custom visibility. Enable the self-serviceportal to generate logins for the hospital staff by region. 15. If you want to get high marks then start your preparation now with QuizDumps Study Material. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages. Customers can contact Universal Appliances to report problems with their appliances within 30 days of delivery. 34. Which technology will allow a client to enable ideas on a public website? Which Salesforce feature would be used to meet this requirement? Choose 2 answers. What is the primary function of a private branch exchange (PBX)? Escalation rule to ignore business hours based on case criteria, Use workflow rules to send an email to the customer, Use escalation rules to assign the case to a case queue, Use auto-response rules to send an email to the customer, Use assignment rules to assign the case to a case queue, Adds an activity or sends an email from the case record, Display product bug data in Salesforce via a Visualforce page (or use Lightning Connect), Use Web Services API to integrate the external database with Salesforce, Create a custom product bug object and import data into Salesforce, Use Bulk API to load the product bug data into Salesforce, Automatic call distributor and interactive voice response, Workforce management and customer satisfaction score, Average handling time and first call resolution time, Agent skill-based routing and predictive dialer. This allows users to view the list alongside the case view in the console. 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